1. Order Processing

Orders are reviewed and prepared for dispatch after payment authorization. Processing timelines may vary based on order volume and product availability. Customers will receive confirmation once an order has been accepted.

2. Dispatch Timelines

Dispatch timelines are confirmed at the time of order acceptance. Mission Peptide does not guarantee same-day dispatch unless explicitly stated at checkout for a specific product or service level.

3. Shipping Destinations

Supported destinations are confirmed during checkout based on the shipping address provided. Some products may be subject to destination restrictions depending on local regulations. Customers are responsible for verifying that ordered products are permitted in their jurisdiction.

4. Shipping Charges

Shipping charges are calculated based on the destination, package weight, and selected service level. Applicable charges are displayed during checkout before order submission.

5. Tracking Information

Where available, tracking information will be provided to the email address supplied at checkout once the order has been dispatched. Tracking availability may vary by carrier and destination.

6. Delivery Estimates

Delivery estimates are provided by the carrier and are not guaranteed. Mission Peptide is not responsible for delays caused by carriers, customs processing, or events outside its reasonable control.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch. Mission Peptide will contact the customer using the details provided at checkout.

8. Lost, Delayed, or Damaged Parcels

If a parcel is lost, delayed, or arrives damaged, please contact support at info@missionpeptide.com within a reasonable timeframe. We will work with the carrier to investigate and resolve the issue in accordance with applicable consumer rights.

9. Customs and Import Restrictions

International orders may be subject to customs duties, taxes, and import restrictions. Customers are responsible for any applicable fees and for ensuring that ordered products comply with local laws. Mission Peptide does not reimburse customs charges.

10. Contact for Delivery Issues

For questions about shipping or delivery, please contact info@missionpeptide.com with your order number and a description of the issue.