Return eligibility depends on the product, the condition of the item, and the reason for the return. Products that have been opened, used, or damaged after delivery may not be eligible for return, except where required by applicable consumer protection laws.
To request a return, please contact info@missionpeptide.com with your order number and the reason for the return. Our support team will provide instructions on how to proceed.
If you receive a damaged or incorrect item, please contact support within a reasonable timeframe with photographs of the product and packaging. We will arrange for a replacement or refund in accordance with applicable law.
Cancellation requests may be accommodated if the order has not yet been dispatched. Once an order has been dispatched, the returns procedure applies. Please contact support as soon as possible to request a cancellation.
Refunds are reviewed on a case-by-case basis. Once approved, refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on the payment provider.
Return shipping costs may be the responsibility of the customer unless the return is due to a damaged or incorrect item. This will be confirmed during the return request process.
Certain items may be excluded from returns where lawful and applicable, including products that have been opened or used. This does not affect any statutory consumer rights that cannot be excluded by law.
Nothing in this policy limits or excludes any consumer rights that cannot be limited or excluded under applicable law. If you believe you are entitled to a remedy under local consumer protection laws, please contact support.
For return or refund inquiries, please contact info@missionpeptide.com.
